FAQs

Find the answers to commonly asked questions here.

 

Why didn't I receive a confirmation email when I ordered?

Please check your SPAM folder as the email most likely ended up there.  If it didn't please contact us and we will issue another one.

When will my order be dispatched?

Orders are typically processed and dispatched in 1-2 business days.  Occasionally it may take a little longer but if this is the case we will contact you and let you know.

Can I change the shipping address after my order is processed?

Unfortunately if the order is already shipped with our courier we cannot facilitate a change of shipping address.  If the parcel has not shipped yet we can edit the shipping address with the courier so please contact as soon as possible.

I don't see what I'm looking for. Can I create a custom gift box?

Of course! We are happy to help you create the perfect gift box for that special someone. If you would like specific products we currently do not stock please let us know as we're always on the lookout for something new.